Privacy Policy

Data Policy

In accordance with the current regulations on data protection, SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. has adapted this Website to the regulations of the Organic Law on Data Protection (LOPD) and its development regulations. Furthermore, it complies with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons (GDPR), as well as in matters of information society services and electronic commerce (LSSI-CE).

Description of the Privacy Policy

This privacy policy (“Privacy Policy”) applies to the website https://www.casaroura.eu (the “Website”) and regulates the personal data processing activities developed by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. (CIF B42708529), the entity that owns the Website and is responsible for its operation. SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. will carry out the processing of the user's personal data when they visit the Website and interact with the services and functionalities offered by the Website.

Data Controller, Privacy Representative, and Data Processors

The Data Controller for the personal data is: SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L., with registered office at AV. DE LOS EJÉRCITOS ESPAÑOLES Nº 4. CALPE, ALICANTE, telephone number (+34) 647421326, and CIF B42708529.

Categories of Data Subject to Processing; Purposes of Data Processing

In general, visiting and consulting the Website does not involve the collection and processing of the user's personal data. The processing of personal data of the user who visits and consults the Website is limited to so-called ‘navigation data’, that is, data that is necessarily transmitted to the Website by the action of the computer systems in charge of its administration and the Internet's own communication protocols.

Navigation data includes, for example, IP addresses or domain names of the computers used by the user connecting to the Website, as well as a series of parameters related to the type of operating system used by the user. Navigation data such as those mentioned above and, for example, the number or duration of visits to the Website, are collected and processed by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. solely and exclusively for statistical purposes and anonymously regarding access to the Website and its use, as well as to verify the correct operation of the Website and improve its operability and content.

Due to the nature of navigation data, this type of data could allow the identification of the user if associated with other data held by third parties; however, SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. does not collect navigation data to associate it with identified users. Navigation data is deleted once the anonymous processing is finished. Such data may be used to determine responsibilities in case of computer crimes against or through the Website. Except in the aforementioned case, SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. keeps the user's navigation data exclusively for the maximum period allowed by applicable legislation, after which it will proceed to its dissociation.

On the other hand, SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. collects and processes personal data that the user voluntarily provides when interacting with the Website's functionalities and requesting the services offered therein, for example, when subscribing to the Website, our newsletter, or our mailing list; when purchasing products through the Website, which includes all activities related to the purchase of products such as delivery, billing, return and exchange of products, refund of amounts paid, purchase and use of gift cards and electronic gift cards (as the case may be), payment activities including fraud prevention, customer service, and interaction with our call center; when participating in promotions and other initiatives organized through the Website such as contests and sweepstakes; when requesting information from SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. or sending questions, communications, or opinions to SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. by traditional mail or through the Website.

We will process the user's personal data to comply with the requirements set forth by laws, regulations, and community legislation, and for the exercise of legal actions or procedural defense proceedings. Likewise, we may process the user's personal data when they contact our customer service and our call center, which may communicate with the user and, therefore, process their personal data through email, chat, and telephone communications.

The user may also complete the purchase of our products by telephone by calling our call center, following the procedure specified in our Terms and Conditions of Sale. For the purposes of processing your personal data when making a purchase on our Website, please consult the corresponding data protection policy.

The call center will help the user close operations by phone and process their order on their behalf and, for this purpose, will obtain the user's personal data and credit card details. The call center will also record the user's phone number to return the call and for back-office purposes in order to provide the assistance and information requested.

The described marketing, statistical, and profiling activities may also be carried out by the call center with the user's consent. In some cases and for internal training, quality control, and verification purposes, calls may be recorded and emails may be saved unless prohibited by applicable law. The user will always be informed before recording their communication and may object to said recording except when it is necessary to verify their purchase or for any other cause provided for by applicable law.

Additionally, SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. may process the user's personal data, with their optional consent, for the purpose of conducting surveys; for marketing purposes, i.e., to also send via email or other electronic communication means such as SMS, MMS, fax, etc., information and promotional material about the products and services of the SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. group, about campaigns, promotions, and special prices of the group, and about initiatives such as events, exhibitions, and fairs organized by the group or in which the group participates; and for profiling purposes.

The user's personal data may also be shared with other companies in the SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. group for the development of the marketing and profiling activities defined above. The user may object, at any time and free of charge, to the processing of their personal data for sending information and promotional material; each communication will contain a specific section describing the procedure (easy to follow and free of charge) to revoke consent.

The personal data collected and processed by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. includes the user's name and contact information such as address, telephone number, email address, and other optional information provided by the user, if applicable. The sections of the Website where data collection takes place contain an informed consent statement. When required by the Data Protection Law, SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. will request the user's consent before processing their personal data.

When you provide us with personal data about another person (for example, when using the 'email a friend' function, gift card features, or in other cases), to the extent permitted by applicable law, you confirm that the communication of such personal data and its subsequent processing by us in accordance with this Privacy Policy complies with applicable data protection laws. Consequently, and by way of example, you must inform said person in advance and, to the extent necessary, obtain their consent to carry out the processing of their personal data for the purposes set out in this Privacy Policy.

For what purpose do we process your personal data?

On our Website, you will find different forms where personal data is collected:

Newsletter Form: Email address and the name of the interested party are collected for commercial purposes such as sending promotions.

Product Purchase Form: Billing data and personal data are collected to process the purchase of items.

Account Registration Form: In this case, we request name and email to manage your account registration. I inform you that the data you provide will be located on the servers of Lobocom Sistemas S.L. (hosting provider for SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L.) within the EU.

Furthermore, in the event that you provide your data through an email message, the other points indicated in the following paragraph will apply. At SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L., we process the information provided by interested parties in order to manage the delivery of information they request, as well as to provide interested parties with offers for products and services of interest to them. Likewise, we also process the information provided for the management of customer relations, as well as to process the contracting of a service or carry out the billing for it. To offer you products and services according to your interests, commercial profiles may be developed based on the information provided.

What is the legitimacy for the processing of your data?

If you have checked the corresponding box, the legal basis for sending advertising about other products and services is your consent, which you can withdraw at any time, without the withdrawal of consent for this purpose conditioning the execution of the contracting of a service or its billing. Minors under 13 years of age require the consent of their parents or guardians for the processing of their data.

To which recipients will your data be communicated?

Personal data of users will not be transferred, unless the user expressly authorizes it, and in cases where there is a legal obligation. Likewise, we inform you that the data you provide to us for the purpose of sending our publications and product promotions will be located on the servers of Mailchimp (email marketing provider) through its company The Rocket Science Group Inc, located in the United States under the Privacy Shield agreement. See MailChimp's privacy policy. Additionally, the Website uses the Google Analytics service, a visit analysis service. This service uses “cookies” where it collects information for its web analysis service and its advertising service. This website is hosted on the servers of LoboCom (Lobocom Sistemas, S.L.) located in Spain (EU). You can consult the privacy policy of this provider here.

Storage Location of Personal Data

The personal data collected through the Website will be processed by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L.. The processing of personal data will be undertaken exclusively by personnel specifically authorized and designated to access the data and carry out its processing, including personnel designated to perform non-routine maintenance tasks on the Website.

Conditions and Characteristics of Personal Data Processing

The processing of personal data collected by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. is carried out mainly by electronic and automated means, but also by non-electronic and non-automated means (manual processing) through procedures and operations consistent with the purposes of data processing as established in this Privacy Policy. The user's personal data will be processed in accordance with applicable data protection laws, which include provisions on security and confidentiality, and will be kept only for the period of time strictly necessary to achieve the purposes pursued at any given time and in accordance with applicable legislation.

Security and Quality of Personal Data

SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. has made a commitment to ensure the security of the user's personal data. SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. carries out the processing of personal data in compliance with the security regulations established by applicable laws in order to prevent loss or destruction, even accidental, of data, unauthorized access to data, and unlawful or improper use of data. Additionally, computer systems and software programs are configured so that personal and identifying data are used only when necessary to achieve the specific purpose of data processing pursued at any given time.

SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. uses advanced security technologies and procedures to help protect the user's personal data against any of the risks described above. For example, personal data provided by the user is stored on secure servers located in controlled locations. In addition, for the transmission of certain data over the Internet, encryption techniques such as the Secure Socket Layer (SSL) protocol are used.

The user can help SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. to update and guarantee the accuracy of the personal data provided by notifying SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. of any change in their address, title, telephone number, or email address. Registered users can carry out the aforementioned actions online by following the instructions published on the user profile page within the Website.

Scope of Personal Data Communication

SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. communicates the user's personal data within the limitations and in the cases specified in this Privacy Policy and in the informed consent statement published in those sections of the Website where personal data collection takes place and, in any case, fully respecting the consent provided by the user at the time of said collection, when required by the Data Protection Law.

Access to the user's personal data within the organization of SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. will be limited to those internal and external employees who require it to perform their duties related to the purposes of the processing specified in this Privacy Policy. The updated list of Data Processors, if any, and the recipients to whom the data may be communicated will be available to the user for free consultation upon request to SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L..

The user's personal data may be communicated to institutions, authorities, public entities, banking and financial entities, professionals, independent consultants (also in an associated form), business partners, and third-party service providers that SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. may turn to for the provision of professional, technical, and organizational services related to the management of the Website and the activities developed on it, such as, for example, product sales and the development of related activities, the management of functionalities offered by the Website and the initiatives and services to which the user may subscribe and request through the Website, and for the provision of services strictly related to the achievement of the other purposes of processing specified in this Privacy Policy.

For the achievement of purposes related to the management of the Website and the development of related activities, for example, for the purchase of products through the Website or by telephone through our call center, the user's personal data may also be communicated to other companies in the SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. group located in the European Economic Area, which will carry out the processing of personal data for the purposes specified above and in accordance with applicable laws, including marketing and profiling activities.

Regarding the purchase of products specifically, the data processing will be undertaken by the corresponding local entity of SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. domiciled in the place where the delivery is to take place. Said entity will act as the controller of your personal data in accordance with applicable data protection laws, for the following purposes: billing, shipping products, return and exchange of products, refund of amounts paid, purchase and use of gift cards and electronic gift cards (as the case may be), and payment activities, including fraud prevention.

Likewise, for the closing of operations and the processing of payments, we use third-party service providers in charge of the management and support of the e-commerce platform. Said service providers are contractually obliged to adopt adequate security measures to protect the security and confidentiality of personal data and users' credit card data.

Third parties who receive the user's personal data in the terms specified above will carry out the processing of such data as Data Controllers (the local entities of SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L.), as the case may be, in accordance with applicable data protection legislation and for the same purposes as specified above. Personal data may also be communicated to third parties in case of merger, acquisition, or transfer of any of our assets, products, websites, or operations.

These third parties will receive only the information necessary for the development of their respective functions and are obliged to use the information received only for the purposes of processing specified above, to keep absolute secrecy about said information, to protect it, and to comply with applicable legislation and the instructions they receive from SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L..

Third parties who receive your personal data are established within the European Economic Area and will proceed to process it in accordance with current data protection legislation for the purposes specified above.

Except in the cases described above, the user's personal data will not be shared with third parties, natural persons, or legal entities not linked to SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. or who do not perform commercial, professional, or technical functions for SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L.. Likewise, the user's personal data may be communicated to the legitimate recipients of communications provided for in applicable laws and regulations, such as, for example, in the framework of judicial processes, in case of requirement by judicial bodies or competent authorities, in compliance with other legal obligations and to protect and defend the rights and property of SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. and the Website.

The user's personal data will not be communicated to third parties for marketing purposes nor will it be disclosed in any case.

Provision of Personal Data

Except as set forth above in relation to navigation data (see the previous section titled "Categories of data subject to processing; Purposes of data processing"), the provision of personal data by the user is necessary to provide the services and functionalities offered by the Website and specified by the user, such as managing the user's subscription to the Website, the newsletter, or the mailing list, managing the purchase of products by the user through the Website and the development of related activities, managing the user's participation in promotions and other initiatives organized through the Website such as contests and sweepstakes, managing and responding to the user's requests for information, questions, communications, or opinions sent to SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L., as well as managing the curriculum vitae (CV) sent by the user within a personnel selection process and other information sent by the user.

The provision of the user's personal data to carry out the activities required to comply with applicable legislation is mandatory. Refusal by the user to provide their personal data in the cases mentioned above would prevent SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. from fulfilling its contractual obligations or providing the user with the services, products, or information requested in the terms indicated above.

The provision of data by the user for conducting surveys, for the development of marketing activities, and for profiling in accordance with what is established above is optional; refusal by the user to provide their personal data in such circumstances will not affect in any way the ability of SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. to fulfill its contractual obligations and provide the user with the services, products, or information requested in the terms indicated above.

User Rights Regarding Data Protection

The user may exercise at any time the rights recognized by current legislation on data protection, including, by way of example but not limited to, the right to verify at any time the existence of their personal data and the content, origin, or accuracy of such data, request its integration, updating, modification, or deletion, and object, with justified cause, to the processing of their data (including the right to object at any time and free of charge to the processing of their personal data for direct marketing purposes).

If the user wishes to send any query or request related to the processing of their personal data by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. and exercise the rights recognized by the Data Protection Law, they may contact SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. by postal mail to the address: SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L., AV. DE LOS EJÉRCITOS ESPAÑOLES Nº 4. CALPE, ALICANTE, or send an email message through the form available at the following link: email@email.com

This Privacy Policy may be updated and revised by SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L.. The version published on the Website is the version currently in force. If SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. modifies this Privacy Policy, it will notify the user of the corresponding changes by publishing a link to the modified version of the Privacy Policy on the home page of the Website with the following text: “New version of the Privacy Policy”. SOCIEDAD GESTORA DE BIENES DEL MEDITERRÁNEO, S.L. invites the user to periodically read this Privacy Policy to stay informed about the corresponding changes.